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Case Study - Gaming machine project

A leading Gaming machine service provider, following an RFQ, selected Luna as its service provider to manage two projects that overlapped for a period of 4 weeks. The total numbers of both projects that had a 6 month time line was 20,000 machines.

The 6 month project required Luna to provide a two man team of between 15 and 20 teams per day across the UK. We are proud to note that our on time SLA was 99.0% with not a single abort down to Luna.
Luna provided the following services to complete the project on time and within budget.
A three person team consisting of a “Scheduling Manager, Contracts Manager all of who were led by the Operations Director” worked closely with the client at the very start to fully understand the clients detailed requirements to cover:

Planning, Storage, Scheduling, Final mile delivery and Collections.

The movements of the containers docked at Southampton to all our sites in line with the final mile schedule.
Management of retrofit work required to upgrade the machines
Management of software updates required on site
Management of security keys per site.




Scheduling - To optimise resources allowing cost effective processes against minimum costs with detailed planning of vehicles and crews resulting in a daily schedule of each team undertaking two to three sites per day, all deliveries being against set time lines.

Site Surveys - To identify via our IT systems, assets and provide accurate recorded details at the number of branches where required and quantities may be known or unknown. Site surveys also included access and parking arrangements if required. Risk and Method statements for all sites were also required.

Collections on site collations - Luna provided PES cleared staff to support the total rollout. Each carried a work passport identifying them in line with the customer’s security protocol.
In line with the agreed schedule the crew arrived at each site and the team leader introduced themself to the site contact. The team leader then walked the route with their team and went through the process as each site is different.

Each machine to be collected was checked for correct serial number and model, labelled and wrapped for safe transportation before placing onto a pallet. The scanned data was downloaded on a live basis directly onto the client’s data base and Luna’s own computer system.

The pallets were loaded into specialist box vehicles with load locks to safely transport the goods. The vehicles being dedicated to the sites in the schedule returned directly to the receiving depot so no cross docking occurred to ensure full and complete security. All vehicles could be GPS tracked.

George Osborne at Luna!

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