Location: United Kingdom
Scope: EMEA Venture
project
Duration: Ongoing

 

 

EMEA Telecommunication Provision

Luna is a market leader in specialist logistics and is a privately owned company founded in 2010 by Briege Leahy and Melvyn D’Cruz.  With 40 years’ experience in the industry we pride ourselves on maintaining a personal approach for our customers balanced with innovation and technology. Based from our central Essex headquarters we offer full UK and European coverage through our eight hi-tech strategically located warehouses. All our teams are highly trained and CRB vetted ensuring a quality service from collection through to delivery and final positioning.

The brief

Luna Logistics were commissioned by an international cloud based communications company to manage and fulfil their order processing system to support an aggressive market gain programme. Offering alternate telecommunication options for small and medium businesses, this increasingly adopted solution required an established, experienced and accredited logistics partner. Applying our experience in supporting clients within this sector a cost effective end-to-end logistics solution was quickly established. We are proud to be commissioned for the initial project and to be awarded the continual contract after playing a key part in the client’s growth.

The Project

Luna Logistics were commissioned during the developmental phase of the client’s UK market penetration. With the client already holding a strong position within the US, a strategic implementation within EMEA was instigated. Telecommunications products manufactured in the Far East were to be imported into the UK for order within EMEA. Application of value added programming and incentivised merchandise, alongside time critical order fulfilment  was devised.

The initial phase of the project required both client and Luna Logistics involvement in designing and implementing a robust, integral and reliable order fulfilment /inventory system. The system needed to track components from manufacturing, export, receipt, order fulfilment and shipment. A bespoke standalone system was devised and remains an effective system post project.

The second project phase involved the physical process of inventory transactions and design of a BOM system to accurately administer client orders. Products were received in component form, requiring precise build programs to form each line item. Software upgrades and country designated programming was required, captured at the serial number and MAC address level.

Order fulfilment was processed via the client web-ordering system. Pre-build products were picked, tested and enabled. Orders were consolidated and despatched via approved freight forwarders. Full tracking to end user destinations and MAC address enabling was provided.

Throughout the venture programme a diverse range of logistics strategies were adopted:

  • Bespoke system design
  • Programming
  • Kit building
  • Accurate inventory management
  • Order fulfilment
  • Daily inventory reporting
  • Live logistics tracking

The venture project required a dedicated administration and order fulfilment team. A group email address provided the client with assurance of a single point of contact. Daily inventory and order processing reporting allowed transparent management of the fulfilment programme. The suite of reporting was highly commendable and a significant factor in the success of the project.

The Conclusion

The venture project successfully concluded on time and fulfilled the client expectations. Subsequently after the conclusion of the EMEA enterprise a continual UK deployment scheme was established. Luna Logistics continue to actively support and maintain this as a preferred logistics provider.

 

Briege Leahy Luna Logistics Director added:

'We were delighted to be awarded this very complex project. For Luna personnel it was exciting to be part of the development of the UK service.'

Client Director of Operations commented that:

'This was unknown territory for the UK project team. We were overwhelmed with the success and the support we received from all involved at Luna.'

 

Address

Luna Logistics Ltd, Units 3&4 Mead Park, Harlow Essex CM20 2SE

01279 621533

info@lunalogistics.co.uk

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